Privacy Policy

1. Overview

Zeliora respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your information when you access our website, place an order, or interact with our services. By using the Zeliora platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• •Personal Information: Name, billing and shipping address, email address, phone number, and other contact details.
• •Transaction Information: Order details, payment method (excluding sensitive payment credentials), transaction history, and invoices.
• •Account Information: Login credentials, preferences, and interaction history if you create an account.
• •Technical Information: IP address, browser type, device information, cookies, and usage data for analytics and security purposes.

3. Purpose of Data Collection

Your information may be collected and used for the following purposes:

• •To process, confirm, and fulfill your orders
• •To provide customer support and respond to queries
• •To improve website functionality, product offerings, and user experience
• •To comply with legal, regulatory, and tax obligations
• •To communicate important service-related updates and promotional content

4. Cookies & Tracking Technologies

Zeliora may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies help us understand user behavior and improve platform performance. You may disable cookies through your browser settings; however, certain features of the website may not function optimally as a result.

5. Data Storage & Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data retention periods may vary depending on the nature of the information and applicable laws.

6. Data Security

Zeliora implements reasonable administrative, technical, and organizational safeguards to protect your personal data against unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Third-Party Disclosure

Your information may be shared with trusted third-party service providers strictly on a need-to-know basis for purposes such as payment processing, logistics, analytics, marketing support, or legal compliance. These parties are contractually obligated to maintain the confidentiality and security of your data. Zeliora does not sell or rent your personal information to third parties.

8. User Rights

Subject to applicable laws, you may have the right to:

• •Access the personal information we hold about you
• •Request correction of inaccurate or incomplete data
• •Request deletion of your personal data, subject to legal and contractual obligations
• •Withdraw consent for marketing communications

9. Children's Privacy

Zeliora does not knowingly collect personal information from individuals under the age of 18. If such data is inadvertently collected, it will be promptly deleted upon identification.

10. Policy Updates

Zeliora reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon publication on the website. Continued use of the platform constitutes acceptance of the revised policy.